Michael brings more than 20 years of hands-on business experience to The Business Coach, LLC and his clients. Specializing in starting, developing and growing new businesses and divisions, he has worked with firms from start-ups to Fortune 500 companies, including Coca-Cola, NFL Properties, General Motors and McDonald’s Corp.
Michael has received more than a dozen awards for his business accomplishments. He has been recognized by the Governor of Massachusetts for his outstanding service to the business community, receiving the Governor’s Citation Award in both 2008 and 2011.In 2008, Michael also received the Best Performance Vendor Award from the Commonwealth of Massachusetts.He has received the Incentive Showcase Award from the National Premium Sales Executives for his marketing program with The National Football League, Nabisco, and The Super Bowl.
As CEO of The Business Coach, LLC, he has doubled the size of several companies, turned around companies that were on the verge of closing, and helped create hundreds of jobs.
Michael holds an MBA from Northwestern University, J.L. Kellogg Graduate School of Business, M.S. level studies at Harvard University, and a Bachelor of Science degree from Northern Illinois University with a major in Finance /Accounting. Michael is recognized as a high achiever with a strong commitment to excellence.He became an Eagle Scout at 14 years of age; won two national wrestling championships; and was a member of the Gold Medal USA World Wrestling team that won the world championship.
In his free time, Michael is also an avid sailor. He holds a 100 gross ton captain’s license and currently sails vessels ranging from 36’ sloops to 80’ schooners and large powerboats that carry up to 300 passengers.He volunteers with the United States Coast Guard Auxiliary and is currently the Flotilla Staff Officer – Vessel Exams for Base Boston.
To Contact: Michael Kaye – Chief Executive Officer
Donna brings to the organization 25+ years of business experience in the hospitality, travel, healthcare, and business coaching/consulting industries. She has worked with major hotels such as Sheraton and Doubletree, and started, built, and operated her own travel consulting firm, uVisualize, LLC, specializing in elite travel services.Throughout her business career, Donna has discovered what it takes to be successful in sales & marketing, operations, and client relations.One common thread is her commitment to providing exemplary service.
Donna's expertise is centered on operations, business development, and customer relationship management. One of her consulting clients, a ten million dollar dermatology practice, continually extended her contract because she was so successful increasing their business referrals. Donna quadrupled revenues and increased profits for a division of Abacus Travel within two years.In the hospitality industry, Donna managed the multi-million dollar food and beverage operations for Boston’s historic Tremont House Hotel.Donna has also been involved with many Chambers of Commerce to include speaking engagements and board of directors membership.
Donna has a business degree from The University of New Hampshire’s Whittemore School of Business and Economics.
When not busy helping her colleagues enhance their businesses, you will find Donna following her two other passions: ballroom dancing and sailing the high seas. She experiences joy by volunteering at anon-profit thrift store to help them increase their business and serve their clientele.
To Contact: Donna A. Bruno – Chief Operating Officer
Specialty Coaches are well established, professional coaches who are experts in their specialized areas.
Jill - Expertise - Career Coaching
Jill is a professional career coach working with individuals and small businesses.Her coaching programs are designed to create self-awareness, understand challenges and opportunities unique to you, and development of an action and results plan. Coaching Speciality Areas and Clients Served:
Recent college graduates
Reentering the workforce after an absence
Resume Services - needs, development and reviews
Sole proprietorship start-up - evaluation of the fit of the client with their business idea
Jill is a professional career coach working with individuals and small businesses. Jill combines professional coaching theory with her experience as a management executive in the financial services industry.
Jill has over 20 years of experience in the corporate environment were she held leadership positions in marketing, communication and developed and mentored many individuals who then succeeded in their career path.
Jill was Vice President, Investment Analysis at Fidelity Investments.
Jill was an Associate at JP Morgan, Inc., at their Wall Street headquarters in New York and then transferred to Boston.
Jill educational background includes a Bachelor of Science from EastCarolinaUniversity and a Master of Business Administration from BostonCollege.She is also a member of the International Coach Federation.
Martin - Small Business Computer Expert
Martin is the coaching expert in the area of small business computers. Martin's passion is to work with individuals and small businesses focusing on computers, systems, software and making people and businesses more productive.
If you were more productive on the computer, would you be more effective in your business?
Martin can help!
Since 1998 Martin has worked with individuals and small businesses, helping them get the most out of their computers.
Whether you use a Windows computer or a Macintosh, Martin can show you how to use your computer better, working with you both in-person and remotely. Martin is knowledgeable, patient, and resourceful.
Martin's background includes a degree in Mathematics from MIT and over 20 years experience as a Software Engineer, designing and creating software for use by newspapers, schools, security companies, and other software developers.
Martin has extensive experience using many kinds of software, from word processors and spreadsheets to databases, help systems, and other technical programs.
Martin is fascinated with the details and inner workings of the computer. As a teacher once observed, He doesn't look at the computer as a tool to get the job done, he views it as an instrument that I want to play well!
Martin has a compassion for beginners, and what it feels like to be confused and frustrated.
He can work with people at all levels, from beginners to office assistants to consultants to executives, and he explains technical concepts in everyday terms.
Barbara - Expertise - Communications Coaching
Are there smart, skilled people in your organization who have trouble “fitting in?”
Barbara specializes in coaching individuals with communication problems that result from a strong personality style, lack of skills, low “social IQ,” or a particular disorder such as Asperger’s Syndrome or AD/HD.
Whether the difficulty is interacting with others, following instructions, or managing resources and priorities, coaching develops the listening and communication skills of high-potential employees, new managers and executives.
Individuals learn to:
▪ Present a point of view clearly, succinctly and professionally
▪ Tailor messages to meet the needs of supervisors, peers, and subordinates
▪ Work effectively as part of a departmental team or cross-functionally
▪ Disagree without arguing or intimidating colleagues
▪ Understand body language and other nonverbal forms of communication
▪ Avoid offending others with language that is too blunt, direct or insensitive
Barbara earned a graduate certificate in executive coaching from the Massachusetts School of Professional Psychology, and is certified by the Institute for Professional Excellence in Coaching (iPEC). Previously, she held management roles in business, serving most recently as Vice President of Marketing & Sales for an information services firm.
Barbara's coaching aligns individual and organizational goals and includes:
• Assessment to understand the current situation
• Goal setting to establish desired outcomes, time frames, milestones and how success will be measured
• Coaching to provide specific action steps for learning new skills, building competencies, changing behaviors, and achieving results
Team Development Coaching
Lisa is a leadership and team development coach. She works with executives, managers and teams to design and execute programs resulting in increased effectiveness and results. Some focus areas include:
Personal branding and communications: bringing out the “best of you” at work
Work/life balance: finding fulfillment in professional and personal roles
Talent development: engaging, developing and retaining your staff
Leading change: facilitating effective transitions
Innovation: discovering creative solutions to challenges
Coaching is usually provided through a combination of in person and phone sessions. Success/return on investment is determined by measuring results of the coaching engagement against pre-defined criteria.
With more than 25 years in corporate and entrepreneurial roles, Lisa has wide-ranging depth of experience in human resources and marketing with organizations ranging from small businesses to global Fortune 50 companies in a broad variety of industries.
Lisa is a Professional Certified Coach (ICF PCC) with proven track record of improved performance results for hundreds of executives, managers and teams. She earned her Certified Professional Co-Active Coach (CPCC) certification from The Coaches Training Institute. And, she is certified in many leading assessments, including:
Management Research Group Leadership Effectiveness 360 and Individual Directions Inventory
Hogan Assessments Leadership Forecast Series Assessment
Team Coaching International Team Diagnostic
Clark Wilson 360o Survey of Leadership Practices
Essi Systems EQ Map Emotional Intelligence Assessment
Lisa has a BS in Business Administration from the University of New Hampshire, Whittemore School of Business & Economics.